EMOTIONAL INTELLIGENCE

Executive Education Course

AIHM Executive AIHM Emotional Intelligence training session with hospitality professionals participating in a group coaching discussion to develop communication, leadership, teamwork, and interpersonal skills.

Emotional Intelligence

What sets exceptional leaders apart? Emotional intelligence. Research by Harvard Business School shows that EQ—not IQ—drives 90% of performance differences between top leaders and their peers. In this workshop, you’ll learn how to use EQ to connect more deeply, lead more effectively, and bring out the best in yourself and your team.

Course Description

Would you like to inspire the success of those around you? Are you ready to tap into the emotions that shape every team dynamic, customer interaction, and leadership moment

This course explores the fundamentals of emotional intelligence, one of the most important (and least talked about) drivers of business success. Global research shows that leaders with high EQ consistently outperform their peers in revenue generation.

 

Meanwhile, poor financial results are strongly linked to low emotional intelligence. In other words: if you want your team—and your numbers—to thrive, EQ isn’t optional.

 

Whether you’re aiming for your next promotion or seeking to lead with more clarity and confidence, emotional intelligence can transform how you show up as a professional.

AIHM Emotional Intelligence trainer leading a session on communication and behaviour awareness; professional growth, leadership, and workplace communication skills.
AIHM Emotional Intelligence course participants practising coaching and active listening to improve empathy, rapport, and workplace communication skills.

Over the course of a single weekend, you’ll learn how to recognise and respond to the ‘invisible’ emotional factors that affect decision-making, motivation, and collaboration. Explore practical tools in empathy, communication, and self-awareness to help you navigate tough conversations, build stronger relationships, and boost your team’s wellbeing and performance.

By the end of the course, you’ll walk away with real-world strategies to manage emotions, both your own and others’. Return to your workplace ready to lead with emotional intelligence at the core of your leadership style.

Who Is This Course For?

managers

Managers

Who aim to improve team performance, motivation, retention and wellbeing

Management

Executives

Who know relationship challenges can have the highest costs

Professional

Professionals

Who aspire to leadership and want to develop the skills of great leaders

AIHM Emotional Intelligence course session showing a laptop slide on miscommunication, with participants and trainer in discussion; professional upskilling and workplace communication training.

What you’ll Learn

By developing your emotional intelligence, you’ll be able to:

  • Inspire cooperation and trust
  • Foster collaborative relationships
  • Use empathy and active listening to resolve conflict
  • Overcome limiting beliefs and negative patterns
  • Navigate emotional challenges with customers, colleagues and team

Course Modules

Module

01

Discover

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Module

02

Unlock

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Module

03

Imagine

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Module

04

Evaluate

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

01

Discover

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

02

Unlock

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

03

Imagine

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

04

Evaluate

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Alison Stanworth

Alison Stanworth is a teacher, trainer and coach with 20 years of experience in higher education and the corporate world within the UK and internationally. Founder of her own teacher training centre, she shares her passion for lifelong learning and an accumulation of insights into the ways the right training techniques can be transformational in improving organisations’ performance and overall working environments. Bringing her courses to life with practical strategies, compelling challenges and a charismatic teaching personality, she empowers others to reach their full potential and find excitement in the process.

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AIHM Alison S

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