Business Solutions
Your Source for Talent and Training
AIHM helps organisations train teams, develop leaders and build practical skills that show up in daily operations. From one-day workshops to multi-phase learning programmes, our trainings are sharp, relevant and packed with tools your teams can put to use right away.
We also support businesses with recruitment, consulting and strategic projects tailored to their evolving needs.
Smart Solutions For The Service Economy
We partner with hotels, restaurants, schools, hospitals and lifestyle brands to design solutions that work—not just on paper, but on the floor.
That might mean recruiting job-ready interns or hiring graduates ready to lead and grow in long-term roles. It might mean rethinking how you train supervisors or improve guest service. It might mean using our campus for your next leadership workshop. Or it might mean engaging our experts on a strategic challenge through consulting, research or bespoke training design.
However we work together, our focus stays the same: practical, visible improvements where they matter most.
Strengthen Your Business
Explore the ways AIHM can support your business growth through stronger people and stronger performance.
Meet the Experts
01
Alison Stanworth
Head of Student Engagement at AIHM and accredited International Master Coach (ABNLP), Alison brings 25+ years in higher education and coaching, specialising in communication, emotional intelligence, and human potential development.
Languages: English
Subject Specialisations:
- Emotional Intelligence
- Fundamentals of Coaching
- Train the Trainer
02
Chris Meylan
Chief Operating Officer at AIHM, EHL graduate, and Apple Distinguished Educator with 25+ years across luxury hospitality and academia, specialising in innovation, digital marketing, and entrepreneurship.
Languages: English, French
Subject Specialisations:
- Customer Service Excellence
- Digital Marketing
03
Elena Mercado
ICF-certified coach, communication and leadership trainer, and professional facilitator with 8+ years of experience working with hospitality, corporate, and government clients across Russia, China, and Thailand. Elena specializes in leadership communication, emotional intelligence, resilience, conflict management, critical thinking, and executive coaching.
Languages: English, Russian
Subject Specialisations:
- Personal Leadership Strategy
- Time Management & Conflict Resolution
- Agile Leadership
04
Dr. Montakan Chubchuwong
Hospitality training consultant and former Dean of the Faculty of Hospitality and Tourism with a diverse career spanning sales leadership at Le Méridien, academic research, and higher education leadership, Dr Montakan specializes in delivering service excellence, optimizing customer experiences, and advancing hospitality education.
Languages: English, Thai
Subject Specialisations:
- Customer Service Excellence
05
Nikon Gormley
Transformative Coach & Leadership Advisor. Keynote Speaker. Guiding leaders to cultivate a quiet mind, leading to better performance, better decisions, more peace of mind with significantly less mental effort.
Languages: English, Thai
Subject Specialisations:
- Transformative Coaching
- Coaching Skills for Leaders
- Upselling & Sales Strategies
- Public Speaking
- Personal Branding
- Storytelling
- Negotiation Strategy
06
Panjit Howe
A former Associate Vice President of Human Resources for Marriott_Asia Pacific, Panjit combines global corporate experience with practical, results-focused learning solutions that help leaders strengthen performance, build engaged teams, and turn organisational values into everyday behaviours.
Languages: English, Thai
Subject Specialisations:
- Leadership Development and Culture Transformation
- Service Excellence and Employee Experience
- Strategic Alignment and HR Transformation
- Gallup CliftonStrengths® and Team Development
- Feedback, Communication and Leadership Presence
- Train the Trainer and Change Agent Development
07
Dr. Pattisan R. Kemrichard
VP of Organizational Strategy & Country Executive Director of Deemcee Thailand and Expert Practitioner for MA in Educational Leadership at UCL London, with over 20+ taught courses at higher education institutions in the EU and a doctorate from Switzerland, specialising in Transformational Leadership, Knowledge & Innovation Management, and Postgraduate Mentorship.
Languages: English & Thai
Subject Specialisations:
Leadership Mindset & Effective Communication
Leadership for Coaching & Performance Excellence
Transformational Leadership & Change Management
08
Samantha Marion
Director of Global Partnerships at AIHM with 10+ years bridging education and industry, specialising in strategic partnerships, leadership development, and executive education across Asia and beyond.
Languages: English
Subject Specialisations:
- Public Speaking
- Personal Branding
- Presentation Skills, Time Management
09
Siddhesh Gawde
Head of Marketing at Kingston Hotels Group with 10+ years in hospitality digital marketing across IHG and beyond, specialising in online distribution, conversion optimisation, and revenue growth.
Languages: English, Hindi, Marathi
Subject Specialisations:
- Digital Content Marketing
- Online Consumer Behavior and Optimisation
10
Wasuwat Mornkham
I/O Psychology specialist, TypeCoach Thailand Market Lead, and Ph.D. candidate bridging research and practice in psychological safety, leadership development, and psychometric assessments.
Languages: English, Thai
Subject Specialisations:
- Empowering Middle Level Management
Upcoming Executive
Education Courses
Training in Action
When Anantara Vacation Club Mai Khao wanted stronger leaders and sharper trainers, they brought AIHM onsite to Phuket.
Two focused programmes—Leadership and Train the Trainer—gave teams practical tools they now use every day.
Credly-Issued Badges
AIHM issues recognised digital credentials through Credly, giving our training graduates a verified way to showcase real skills and accomplishments to employers and peers.
Contact Us
Ready to train your team, recruit great talent, or explore new ways to work together? Reach out and let’s build a solution that fits your business.
FAQs
Our team’s service standards are inconsistent. Can AIHM help us raise quality?
Yes. AIHM helps organisations build consistent, high-quality service cultures through both open-enrolment courses and custom training programmes.
You might begin with our [Customer Service Excellence] or [Empowering Middle-Level Managers] workshops, or request a tailored Service Excellence framework that aligns your brand standards across locations.
Our managers are strong technically but struggle to lead people. Can you help?
Yes. Many organisations face this challenge as supervisors move into leadership roles.
AIHM’s [Leadership & Emotional Intelligence], [Time Management & Conflict Resolution], and [Coaching Fundamentals] courses are designed for this stage.
For deeper organisational development, we can create custom leadership pathways supported by coaching and practical projects.
Our guest or patient feedback has declined. Can AIHM help us find out why?
Yes. We can conduct a service and feedback audit, then recommend targeted training or coaching interventions.
Courses like [Customer Service Excellence] and [Luxury Client Experiences] help front-line teams build empathy, handle complaints, and rebuild trust.
Consulting support is also available to redesign your guest journey and feedback systems.
We’re preparing to open a new property or branch. Can AIHM assist with pre-opening?
Yes. Our consultants can support pre-opening training design, orientation, and leadership onboarding.
We also help teams establish standard operating procedures and customer experience guidelines that reflect your brand values from day one.
Our trainers need better facilitation and coaching skills. Can AIHM upskill them?
Yes. AIHM’s [Train the Trainer] and [Coaching Fundamentals] courses develop practical skills in facilitation, feedback, and adult learning techniques.
We also design internal academy toolkits or conduct “train-the-trainer” consulting for companies building their own learning teams.
We want to improve our commercial performance. Can AIHM help us improve revenue and profitability?
Yes. AIHM offers workshops on [Upselling & Sales Strategies] and [Revenue Management].
We can help identify or improve service factors that affect your bottom line, as well as train team members in sales and financial management—with an emphasis on measurable change and concrete results.
We’re a school, hospital, or lifestyle brand. Are these training programmes relevant for us too?
Yes. While AIHM’s roots are in hospitality, our expertise applies to any organisation where people, service, and reputation matter.
We work with hospitals on patient experience, schools on leadership and communication, and lifestyle brands on customer journey design.
Aside from professional training, what other types of support does AIHM provide for organisations?
Beyond training, AIHM offers:
- [Consulting Services] – service audits, culture design, leadership systems
- [Talent Acquisition] – interns and graduates
- [Research & Collaboration] – joint projects with academic or industry focus
- [Pearson Education & Training] – teacher development for schools
All are backed by AIHM’s academic and industry expertise.
How does AIHM measure the impact of its work?
We co-create measurable goals—such as guest satisfaction, complaint rates, team engagement, or financial KPIs—and follow up with post-training reviews or coaching to ensure change is visible and sustainable.
Who should we contact to discuss possibilities?
📞 Wanlapa Samrit (Ou), Business Development Manager
Tel: +66 (0) 946 6349 7733 • Email: wanlapa_sa@www.aihm.ac.th
[Start a conversation.]
