TIME MANAGEMENT & CONFLICT RESOLUTION

Executive Education Course

AIHM Executive Education participants engaging in a Time Management and Conflict Resolution workshop, using teamwork and problem-solving activities with sticky-note exercises to build leadership skills.

Time Management & Conflict Resolution

Master your schedule. Defuse tension. This course gives you the tools to take control of your time and manage workplace challenges with calm and clarity. Build the mindset and skills to stay focused, productive, and collaborative—no matter what comes your way.

Course Description

Do you have a list of goals you want to achieve but aren’t sure how to fit them all into the time you have? Do workplace tensions or miscommunications sometimes slow you down?

This course is designed to help professionals become more intentional about how they use their time—and how they navigate moments of conflict. You’ll reflect on your personal relationship to time and stress, try out different time management strategies, and choose one that fits your role and goals.

AIHM Executive Education short course training session, featuring professionals engaged in leadership development, self-reflection, and innovative hospitality skills learning in a creative and communicative classroom environment
AIHM Executive Education participants collaborating in a leadership and communication skills workshop, engaging in a hands-on activity to strengthen teamwork, problem-solving, and self-reflection.

You’ll also learn practical ways to approach difficult conversations. From minor misunderstandings to more serious conflicts, you’ll explore methods to handle challenges professionally and constructively. The course wraps up with a personalized script you can use next time a tough conversation arises.

 

Whether you’re expanding your business, growing your team, or simply looking to be more effective in your day-to-day role, this course will give you renewed clarity, focus, and confidence.

Who Is This Course For?

managers

Supervisors

Who want to achieve their goals more efficiently and communicate clearly with their teams and managers.

Management

Managers

Who need to inspire action, manage time wisely, and lead through workplace challenges.

Management

Professionals

Individuals at any stage of their career who want to manage their time more effectively, reduce stress, and approach difficult conversations with confidence.

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What you’ll Learn

  • How to assess and improve your relationship with time and conflict
  • One time management strategy to apply in your current role
  • Key concepts and models for managing conflict professionally
  • A personalized script to help you navigate real workplace challenges
  •  

Course Modules

Module

01

Self-Reflection

  • Understand your personal relationship to time and conflict
  • Engage in a real-world simulation to explore your current approach
Learning 1

Module

02

Time Management

  • Learn the benefits of time management in reducing stress and improving outcomes
  • Explore three different time strategies
  • Choose one and create an action plan to apply it at work
Learning 1

Module

03

Conflict Resolution

  • Study two conflict resolution models
  • Create a custom script to guide your next high-stakes or difficult conversation
Learning 1

Learning

01

Discover

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

02

Unlock

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

03

Imagine

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Learning

04

Evaluate

Explore what emotional intelligence is, how it works, and why it matters. Understand how it impacts you and your team. Learn the core components of EQ through simple hands-on exercises.

Learning 1

Samantha Marion

Samantha Lauver-Marion is a veteran of Minor Hotels, with over a decade of rounded experience in operations, sales, communications and customer relationship management. Her latest role sees her lead student engagement at the Asian Institute of Hospitality Management. A graduate of Hospitality Management herself from Temple University in the US, she is also a certified trainer with a proven record of empowering students to succeed.

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