AIHM Executive Education participants engaging in a Time Management and Conflict Resolution course, using teamwork and problem-solving activities with sticky-note exercises to build leadership skills.
Master your schedule. Defuse tension. This course gives you the tools to take control of your time and manage workplace challenges with calm and clarity. Build the mindset and skills to stay focused, productive, and collaborative—no matter what comes your way.
Course Description
Do you have a list of goals you want to achieve but aren’t sure how to fit them all into the time you have? Do workplace tensions or miscommunications sometimes slow you down?
This course is designed to help professionals become more intentional about how they use their time—and how they navigate moments of conflict. You’ll reflect on your personal relationship to time and stress, try out different time management strategies, and choose one that fits your role and goals.
AIHM Executive Education short course training session, featuring professionals engaged in leadership development, self-reflection, and innovative hospitality skills learning in a creative and communicative classroom environment.
The participants collaborating in a leadership and communication skills course, engaging in a hands-on activity to strengthen teamwork, problem solving, and self-reflection.
You’ll also learn practical ways to approach difficult conversations. From minor misunderstandings to more serious conflicts, you’ll explore methods to handle challenges professionally and constructively. The course wraps up with a personalized script you can use next time a tough conversation arises.
Whether you’re expanding your business, growing your team, or simply looking to be more effective in your day-to-day role, this course will give you renewed clarity, focus, and confidence.
Who is this course for?
Supervisors
Who want to achieve their goals more efficiently and communicate clearly with their teams and managers.
Managers
Who need to inspire action, manage time wisely, and lead through workplace challenges.
Professionals
Individuals at any stage of their career who want to manage their time more effectively, reduce stress, and approach difficult conversations with confidence.
What you’ll Learn
- How to assess and improve your relationship with time and conflict
- Identify one time management strategy to apply in your current role
- Key models for managing conflict professionally
- Develop a personalised script to guide your next high-stakes conversation
Course Modules
Day
01
Self-Reflection & Time Management
- Assess your current relationship with time, stress, and productivity in your role
- Identify personal patterns that influence focus, prioritization, and follow-through
- Explain how effective time management supports performance, wellbeing, and collaboration
- Compare time management strategies to select an approach that fits your goals and responsibilities
- Develop a practical action plan to apply your chosen strategy immediately at work
Day
02
Conflict Resolution & Planning Ahead
- Define common causes of workplace conflict and the impact of miscommunication on results
- Analyse conflict situations using professional resolution models and structured thinking
- Apply communication strategies that reduce tension and strengthen clarity and respect
- Design a personalised script for navigating high-stakes or difficult conversations
- Commit to a forward plan that strengthens consistency, confidence, and accountability
Module
03
Conflict Resolution
- Study two conflict resolution models
- Create a custom script to guide your next high-stakes or difficult conversation
Day
01
Self-Reflection & Time Management
- Assess your current relationship with time, stress, and productivity in your role
- Identify personal patterns that influence focus, prioritization, and follow-through
- Explain how effective time management supports performance, wellbeing, and collaboration
- Compare time management strategies to select an approach that fits your goals and responsibilities
- Develop a practical action plan to apply your chosen strategy immediately at work
Day
02
Conflict Resolution & Planning Ahead
- Define common causes of workplace conflict and the impact of miscommunication on results
- Analyse conflict situations using professional resolution models and structured thinking
- Apply communication strategies that reduce tension and strengthen clarity and respect
- Design a personalized script for navigating high-stakes or difficult conversations
- Commit to a forward plan that strengthens consistency, confidence, and accountability
