Ready to support others more effectively and lead through empowerment? Whether you’re managing a team, mentoring colleagues, or developing your leadership style, this course gives you the tools to coach with clarity, empathy, and impact.
Course Description
Great leaders ask powerful questions and have developed a habit of encouraging their team. In today’s workplace, the ability to coach others is a critical leadership skill that builds trust, confidence, and performance.
This course introduces you to the foundations of effective coaching. You’ll learn how to listen deeply, ask meaningful questions, and support others in finding their own solutions.
In this course, you’ll explore the mindset, skills, and structure of coaching conversations. Come with a real-life coaching scenario in mind, whether it’s supporting a team member, giving feedback, navigating conflict, or guiding someone through change. You’ll leave with practical tools to coach with confidence and purpose.
Who Is This Course For?
Managers
who want to motivate, develop, and empower their teams through supportive and effective communication.
Entrepreneurs
who building strong cultures and seeking to bring out the best in their people.
Ambitious Professionals
Individuals who want to strengthen their interpersonal skills and grow into leadership roles through coaching.
What you’ll Learn
- How to use the GROW model to structure coaching conversations
- Rapport-building techniques based on tone, empathy and body language
- Calibration tools to read subtle cues and respond accurately
- Real-world confidence through practice, feedback and reflection
Course Modules
Module
01
Overview of the GROW Model of Coaching
- Set clear, actionable goals
- Explore the coachee’s challenges and obstacles
- Generate options and action plans
- Commit to a way forward with accountability
Module
02
Building Rapport
- Use empathy as the foundation for strong coaching relationships
- Practise matching and mirroring techniques
- Improve your ability to read the subtleties of body language and vocal tone
Module
03
Developing Calibration Skills
- Build a coach’s eye: learn to notice small shifts in your coachee
- Use calibration tools to respond more accurately
- Enhance your ability to interpret coachee behaviour
Module
04
Coaching Practice Lab
- Rotate through the roles of coach, coachee, and observer
- Apply the GROW model in real-time conversations
- Receive structured feedback to improve your skills
- Reflect on your coaching approach and growth
Day
01
Foundations of Coaching and Building Your Toolkit
- Differentiate coaching, mentoring, and managing to clarify the purpose of each approach
- Define the core mindset and principles of effective coaching in the workplace
- Demonstrate rapport-building techniques that strengthen trust and psychological safety
- Apply calibration skills to read verbal and non-verbal cues with greater accuracy
- Explain the GROW model and how it structures purposeful coaching conversations
- Develop a personal coaching toolkit to support confident, consistent leadership communication
Day
02
Coaching in Practice
- Practice active listening skills that deepen understanding and improve connection
- Use powerful questioning techniques to guide others toward insight and ownership
- Analyse limiting beliefs and barriers that affect performance, motivation, and confidence
- Apply coaching frameworks to real workplace scenarios involving feedback, conflict, or change
- Evaluate coaching effectiveness through reflection and peer input
- Create an action plan to integrate coaching habits into daily leadership and team development
