Training in Action
Training That Builds Leaders, Right Where They Work
Anantara Vacation Club Mai Khao partnered with AIHM to strengthen its leaders by building professional confidence, advanced communication skills, and coaching capability across departments.
The Challenge
At Anantara Vacation Club Mai Khao, life looks peaceful and serene, but things move fast behind the scenes. Team members work hard: welcoming families arriving from across the world, coordinating seamless stays, and preparing for new Anantara Vacation Club expansions in Koh Samui, Thailand, and Desaru Coast, Malaysia.
To keep up with the growth and continue standing out in a competitive market, managers and team members needed sharper tools and upgraded leadership and coaching skills.
A few Anantara Vacation Club team members had already joined AIHM’s public courses in Bangkok. The change in confidence was immediate and sparked a bigger idea: bring that energy home to Phuket.
“We saw how quickly people grew after Bangkok,” said Jittraporn Sukajaimit, Resort Manager. “We wanted the same momentum for the whole team.”
The Training Solution
AIHM designed two onsite programmes in Phuket shaped around Anantara Vacation Club’s daily realities: fast-paced guest operations, cross-department teamwork, and leaders balancing performance with empathy.
Leadership Programme
Fifteen department heads and supervisors upgraded their talents in two intensive days.
The sessions covered practical core skills:
Giving feedback with precision and composure,
- Giving feedback with precision and composure, even in high-pressure moments.
Service Culture Audits
- Translating goals into measurable KPIs, so expectations are crystal clear.
First-Time Supervisor Training
- Time blocking and workload management, using simple structures to stay focused amid constant guest demands.
AIHM facilitators used real work-life scenarios tailored to the resort’s operations in order to make every example tangible.
Participants gained concrete leadership and coaching techniques they took straight back to their departments, enhancing the way they guide and inspire their teams.
Train the Trainer
Programme
Eighteen Learning Managers and Supervisors joined the Train the Trainer Programme, a hands-on two-day workshop designed to turn them into more effective and confident facilitators.
Participants arrived with a wide range of experience. The Learning Managers already had solid training backgrounds. Many Supervisors, on the other hand, were stepping into a training role for the first time. AIHM’s facilitators adapted activities to meet each participant where they were, helping everyone progress to their next level of competence.
Over two days, participants learned how to:
Instructional Design for Hospitality
Design training sessions with clear flow, structure, and measurable outcomes.
Coaching and Facilitation Skills
Engage learners through storytelling, questioning, and energising techniques.
Train-the-Trainer Programmes
Communicate with presence—using tone, pace, eye contact, and confident body language.
Train-the-Trainer Programmes
Handle challenges such as off-topic questions, quiet participants, or shifting group energy.
Train-the-Trainer Programmes
Give constructive feedback that strengthens skills and motivation.
Each participant facilitated short training segments based on real resort topics—from service recovery to safety briefings—and received detailed feedback after every round. By the end, every attendee walked away with a stronger voice, sharper communication, and new training skills to improve their own department.
“We left the room ready to train,” said Sawanya Thongboon, Manager of People & Culture. “Everyone discovered their own style and how to make it shine.”
The Outcome
The energy from both programmes carried far beyond the classroom.
Participants spoke about how professional, fun, and useful the experience felt. They talked about how easily they could apply what they learned on the job. Many were so proud they shared their training certificates online, celebrating new talents and visible growth.
“I would definitely recommend AIHM,” said Jittraporn Sukajaimit, Resort Manager. “Instead of giving us a one-size-fits-all solution, the trainers really customised everything to address our specific issues.”
The resort now plans to continue this success with two AIHM training courses each year.
Reach out to Us
Register for a complimentary 30-minute consultation with the AIHM Business Development team who will perform a needs analysis to propose a contextualised training offer.
FAQs
Our service standards vary between locations. Can AIHM help us align them?
Yes. AIHM can audit service delivery, observe interactions, and build training and coaching systems that create consistency across teams and branches.
We’re rethinking our guest-feedback process. Can you help redesign it?
Yes. We can review how feedback is collected, communicated, and acted upon, then design a guest-experience improvement cycle that turns insights into daily action.
Our managers struggle with delivering feedback that creates real improvement. Can AIHM help develop leadership communication?
Yes. We offer diagnostic workshops and micro-coaching to strengthen coaching, feedback, and accountability skills among supervisors and department heads.
Can AIHM assist with making sure our own internal training is effective?
Yes. We design simple-but-powerful evaluation frameworks that link learning outcomes to key metrics such as guest satisfaction or internal performance data.
Can AIHM support schools or hospitals, not just hotels?
Yes. We adapt hospitality-grade customer experience and leadership frameworks to education, healthcare, and lifestyle organisations—any environment where people and service matter.
Who should we contact to discuss a consulting brief?
📞 Wanlapa Samrit (Ou), Business Development Manager
Tel: +66 (0) 946 6349 7733 • Email: wanlapa_sa@www.aihm.ac.th
[Start a conversation.]
