Consulting Services
Raise the Bar
Partner with us to elevate your business’s performance.
Opening a new property? Enhancing your service culture? Investing in your leadership team? We’re ready to help at every stage.
AIHM brings deep expertise in hospitality operations, service design and professional learning.
Smart, Structured Solutions for Service-Driven Brands
At AIHM, our consulting approach combines hands-on hospitality expertise with the rigour of a specialised academic institution. Our team includes experienced GMs, department heads and service leaders—as well as educators and researchers who specialise in coaching, curriculum design and organisational learning.
We work alongside you to co-create solutions that are practical, thoughtful and aligned with your brand values.
What We Offer
AIHM offers operational and guest experience consulting.
Whether you’re launching, growing or refining your business, we help enhance your service delivery and team capabilities at every level.
Pre-Opening Support
Guidance on operational readiness, service flows and team alignment before launch.
Service Culture Audits
Evaluate and improve the guest journey through team behaviour, touchpoints and brand expression.
First-Time Supervisor Training
Equip new team leads with the mindset and tools to lead with clarity and consistency.
Leverage
Our Expertise In Education and Training
As a licensed Pearson Training Centre, AIHM delivers accredited training programmes. We also bring deep expertise in education for the service economy, helping organisations develop high-impact internal training systems.
Instructional Design for Hospitality
Coaching and Facilitation Skills
Uplift your team leads and trainers through targeted development in training delivery, feedback and engagement.
Train-the-Trainer Programmes
Delivered by certified educators with experience training teachers across Thailand and globally.
Reach out to Us
Register for a complimentary 30-minute consultation with the AIHM Business Development team who will perform a needs analysis to propose a contextualised training offer.
FAQs
Our service standards vary between locations. Can AIHM help us align them?
Yes. AIHM can audit service delivery, observe interactions, and build training and coaching systems that create consistency across teams and branches.
We’re rethinking our guest-feedback process. Can you help redesign it?
Yes. We can review how feedback is collected, communicated, and acted upon, then design a guest-experience improvement cycle that turns insights into daily action.
Our managers struggle with delivering feedback that creates real improvement. Can AIHM help develop leadership communication?
Yes. We offer diagnostic workshops and micro-coaching to strengthen coaching, feedback, and accountability skills among supervisors and department heads.
Can AIHM assist with making sure our own internal training is effective?
Yes. We design simple-but-powerful evaluation frameworks that link learning outcomes to key metrics such as guest satisfaction or internal performance data.
Can AIHM support schools or hospitals, not just hotels?
Yes. We adapt hospitality-grade customer experience and leadership frameworks to education, healthcare, and lifestyle organisations—any environment where people and service matter.
Who should we contact to discuss a consulting brief?
📞 Wanlapa Samrit (Ou), Business Development Manager
Tel: +66 (0) 946 6349 7733 • Email: wanlapa_sa@www.aihm.ac.th
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